Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for Spendifier. Payments are processed by our payment provider, which acts as our Merchant of Record — it handles the transaction, taxes, and any refunds under its buyer terms. This policy sits alongside our Terms of Service.

Subscriptions and renewals

Paid plans are billed in advance on a monthly or annual cycle and renew automatically at the end of each period until you cancel. The price and billing period you selected at checkout apply until you change or cancel your plan.

Cancelling your plan

You can cancel at any time from your billing settings, or by emailing support@spendifier.com. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you keep access to your paid plan until then. We do not automatically pro-rate or refund the unused part of a period that has already been paid.

Refunds

Except where required by law or expressly stated here, payments are non-refundable. We want the Service to be worth it, so if something went wrong — you were charged in error, charged twice, or could not use the Service due to a problem on our side — contact us and we will make it right, which may include a full or partial refund.

• Duplicate or accidental charges — if you were billed more than once for the same plan, we refund the duplicate.
• Billing errors — if you were charged the wrong amount, we correct it.
• One-time credit packs — validation and diagnosis packs are non-refundable once any credit from the pack has been used. Unused packs can be refunded on request.

EU/EEA consumers — 14-day right of withdrawal

If you are a consumer in the EU or EEA, you normally have 14 days to withdraw from the purchase of a digital service. Because Spendifier gives you immediate access, by starting to use the Service during that period you ask us to begin immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed. This does not limit any mandatory statutory rights you have as a consumer.

How to request a refund

Email support@spendifier.com from the address on your account, with the date of the charge and a brief description. Approved refunds are issued by our payment provider to your original payment method; the time to appear on your statement depends on your bank or card issuer.